Airline operator processes and systems

Our consultants, mainly from major airlines or PSS organizations, have, at various levels, accumulated long and varied experience in migrating Passenger or Cargo systems:

• Definition of project organization.

• Overall project management.

• Process and data mapping.

• System selection.

• Impact analysis.

• Business process alignment.

... For an operator (Airline or Airport), such in-depth expertise can complement its own experts to drive its future towards the digital transformation of its operating environment.

... For IT suppliers, particularly newcomers to the airline ecosystem, we can similarly act on the necessary change management for their customers as they adopt their solution.

 

Airline distribution ecosystem

In the recent past, we have mainly supported small and medium-sized airlines wishing to adopt PSS market leaders, but with limited internal resources to take full advantage of them.

We are able to analyze in depth the functionality gaps between these market leaders and either smaller PSSs or new entrants such as vertical merchandising leaders.

 

Customer experience 

Effective merchandising is all about focusing on the customer and personalizing the offer, but as in the airline sector there is as yet no standardized approach to customer data platforms, we have developed specific expertise both in processing customer experience data, the different ways of capturing it, formalizing it, structuring it from travel information, and in ways of integrating this information into internal and external digital channels.

 

IT architecture 

Two of our co-founders have accumulated a wealth of experience in airline IT architecture, both with a major airline and with a market-leading IT supplier.

This experience has been used and shared in the recent past, with medium-sized European operators, who had to review their integration architecture on the occasion of a major external system change (PSS, Scheduling, Cargo, OOMS, DCS, AODB, BRS).

With some of our partner consultants, we have capitalized on a wealth of expertise on the best ways to implement and manage a data and middleware backbone, ready to preserve agility when developing or purchasing new IT tools.

 

Next-generation passenger service systems

As mentioned in the previous sections, our various consulting assignments with airlines and PSS providers have given us an in-depth vision of what a new generation of digital passenger service system should be (see our white paper), and what options airlines have, depending on their current PSS situation, the maturity of their IT architecture and the various IT offerings on the market, to move to a new-generation PSS, combining :

• greater product agility.

• lower variable costs.

• better channel control.

• significant use of data intelligence.

• digital interaction with travelers.

• Translated with DeepL.com (free version)